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We make homes clean, safe, healthy. MyClean is a cleaning company. We clean using our own products (or products provided by you). Our cleaners are employed (not temps), DBS background checked and vetted, and trained to deliver on MyClean’s checklists. We also provide an easy, 100% cashless way to book, schedule, provide feedback, and manage all your cleaning appointments online.

We understand that the trust you gave us to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email hello.myclean@gmail.com or by phone.

We love animals, but they don't always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. We will ask about pets during the online booking process.

Whether or not you're at the space during your cleaning appointment is up to you! When you make a booking, you'll be prompted to give us entry instructions. If you have a secure place to provide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the clean. Whatever you're most comfortable with is fine. In any case, please don't forget about your appointments. We'll remind you with an email or text message, but if the cleaner can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged a lock-out fee.

Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your MyClean experience and provide feedback submitting to hello.myclean@gmail.com

We want to do the best work possible. Please help us by removing clutter from high-traffic spaces. This includes: / Picking up any children's toys or dog toys / Picking up loose paper, mail, and excessive trash / Having the dishwasher clean and ready to load /Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items Doing so helps us work more effectively and efficiently. Neglecting to do so will result in a 12% convenience fee. In addition to decluttering, the following steps can help strengthen the client/cleaning service relationship: / Communicate, Have there been any changes to a space since our previous visit, will someone be coming by or is there a delivery scheduled? Do you own a new pet or are you undergoing a renovation? Please let us know this way we can prepare adequately and allocate more time to a space if needed. You should also let us know ahead of time if there are any special requests for cleaning, such as added or alternate services. You can view what alternative or additional services we offer when you go to book. / Give us space to clean, It’s best if residents are out of the way when our cleaners are actively working. If working from home you should aim to schedule meetings around the cleaning or take any necessary calls outside or in a room where they won’t be disrupted by the sound of a vacuum. / Discuss cleaning products. Before the initial cleaning appointment please let us know if you would like your own products used instead of ours. This includes a specific floor cleaner, dish soap, glass cleaner, surface cleaner, and anything else you may think of. / Secure pets. Making sure ‘furry friends,’ particularly dogs, are somewhere they feel safe and comfortable while we clean is important to us! We want to create a comfortable environment for your pet and a safe one for our cleaners. We appreciate your cooperation.

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.

Cancellation Policy Cleaning services that are not canceled within 24 hours of the scheduled cleaning will be charged 50% of the booking price. Lockouts Lockouts are charged 75% of the service price. This accounts for mileage and time cleaners would've spent cleaning your home. Rescheduling Policy Appointments that are not rescheduled 24 hours before your appointment will be charged a 25% fee. Please note that if you reschedule 2 apointments in a row, you wll be charged 25% regardless of doing so within the 24 hour window. Why do we charge fees? When you book with us a time slot is created specifically for each client. Time slots include not only the time of booking but the time it takes to clean your home. Charging a fee ensures we can compensate employess for their travel time and the time they would've spent cleaning your home. If circumstances require that you must cancel the same day (in less than the required 24 hour advance notice), then we may offer to waive the fee. Fee waivers are not guarenteed and are usually done so under unforseen and unfortunate circumstances.

Yes, we do not provide the following services: Cleaning Fireplaces Pest Droppings, Traps etc. Animal Feces Heavy Scrubbing of Walls Dishwasher Unloading Dish Washing Wet Wipe Monitor/TV screens/Electronics Chandelier Cleaning Exterior Window Washing High Areas Cleaning (higher than a 2-step ladder) Light Bulb & Glass Fixtures Wet Wiping Removal of Odors, High Levels of Debris/Trash & Hoarding

We provide a customized post-construction clean for these types of situations. You can request a quote on the commercial clean page.

We use and provide cleaning supplies and nearly all equipment required for cleaning your home/space, with a few exceptions. We do not provide: Vacuum; Conventional mop and bucket; Step stool; Toilet brush; or Specialty products, including, but not limited to: Heavy-duty bathroom cleaner; Wood cleaner; Bleach; or Stainless steel cleaner. We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable). We follow best practices in eliminating pathogens such as bacteria and viruses. A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%!

Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. If you select ongoing service, we also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.

Absolutely. MyClean takes pride in on our quality control. Our manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job. Additionally, we value client feedback and encourage our clients to communicate with us when their needs change.

We clean during both. Our cleaning staff is able to clean day and night, depending on your preference. Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and MyClean will coordinate all necessary documentation with your building manager.

Customers can request a re-clean either by email (hello.myclean@gmail.com) or by phone, as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact. Please let us know where we fell short. Our customer service team will respond promptly.

Appointments completed within the past 48 hours are eligible for the Quality Service Guarantee. Appointments not eligible for the Quality Service Guarantee: / Appointments completed more than 48 hours ago / Items not included on our checklists / Free cleans / Re-cleans / Homes not in standard condition (e.g. biohazards, hoarding, etc.) / Extra services not booked for original appointment / Post-construction/post-renovation cleans / Move-out cleans

There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively).

We get it right or we make it right. If you’re not satisfied with your clean, you can request a free reclean.

We assess a £50 cancellation fee to appointments not canceled by 3PM ET the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-refrub cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not canceled by 3PM the day before the appointment.

You will be charged at midnight on the day that your appointment takes place. You will receive an automated email with the transaction summary to notify you when and how much you were charged.

We accept BACS or PayPal payments. We do not accept cash payment.

1. Definitions “The Company ” – means 'MyClean' “Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company. “Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company. “Service” – means the cleaning services carried out on behalf of the Company. “Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service. 2. Contract 2.1. These Terms and Conditions represent a contract between'MyClean' and The Client. 2.2. The Client agrees that any use of The Company ’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions. 2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client. 2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company. 2.5. The Company operates a minimum charge of 2 hours per cleaning visit. 3. Payment 3.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties. 3.2. Payments of fees rendered by invoice are due within the dates stated on the invoice. 3.3. Interest may be applied to any overdue accounts at a rate of 8.5%. Where payment has not been received we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed. 3.4. Payments for our services are made daily at the end of said work, that is, within 2 hours after it. If this amount is not received, the next service will be canceled or at an interest of 20% for non-payments. 3.5. Consistent late payment will incur a 20% pre-payment for all future work. 3.6. Unless otherwise expressly stated, all prices shall be in Pounds Sterling and shall be exclusive of VAT and other duties. 3.7. We shall invoice monthly or at the end of a project dependent on the agreed terms. 3.8. All prices are Net and no settlement discount is allowed. All accounts are payable no later than 2 (two) days from date or invoice unless otherwise agreed by The Company in writing. Note that the payment terms are required whether you have signed off on the copy or not.3.9. After the 7 day payment period has passed all further work for The Client will cease. 3.10. All quotations offered by us are deemed valid for a period of 30 (Thirty) days, after which time we reserve the right to revise the said quotation. 3.11. We provide services on a one-off and retainer basis. 3.12. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. One month’s notice is required to discontinue the service. 3.13. All Cleaning service prices are reviewed each year and adjusted inline with inflation, minimum wage increases or any reasonable circumstances. 3.14. All clients have the possibility of monthly payment, either by nominative check or fixed bank transfer. 4. Equipment 4.1. Cleaning materials are provided by the costumer. If you require us to use another solutions or equipment It has to be communicated in advance and will have a different fee. 4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner. 4.3. If the Client requires the Cleaner to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it. 5. Refunds 5.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified. 5.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (4 weeks) prior to the start of the cleaning session and a payment has been already received by the Company . 5.3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company . 6. Cancellation 6.1. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 7 days prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills. 6.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 7 days notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability . 6.3. The Company ’s cleaning operatives work on any day of the week including Bank Holidays. If the Client’s cleaning visit is due on a Bank Holiday and she/he hasn’t called or e-mailed the Company to cancel the visit 7 days prior to the start of the cleaning session, the Client agrees to and understands that the regular amount due for that cleaning visit will be charged regardless of whether the cleaning operative has cleaned the Client’s property or not. 6.4. Under no circumstances can you cancel less than 7 days in advance, if that happens, we are forced to charge for the full service or, consequently, stop offering our services to the client. Subject to conditions due to diseases such as COVID-19. 6.5. In order to keep your place in the schedule, you must pay the weekly or monthly amount for said space. Subject to infectious disease or virus conditions. In this case, proof of said disease must be shown in order to continue the service without additional charge, taking into account that said data would be treated with total confidentiality and respect for the client and the company. 6.6. 7. Termination 7.1. The Client may terminate this contract by giving 30 days prior notice in writing once the initial contracted term (12 months) has ended. 7.2. If The Client wishes to terminate the contract within the initial contracted term (12 months), The Client must pay the outstanding balance for the remainder of the contract. 7.3. The Client agrees to pay a cancellation fee equivalent to 30 days service if: 1) No notice is given; 2) The Client provides a termination of notice less than 30 days 7.4. Prior to termination of the Contract, the Client is obliged to provide details of any incoming contractor for the purposes of compliance with the Transfer of Undertaking (Protection of Employment) Regulations 2006 8. Complaints 8.1. All complaints are taken seriously. If you are not happy with any aspect of our service please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy. 8.2. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike by calling 07511473796. Please do not wait until the service is ending. 9. Liability 9.1. The Company shall not be liable under any circumstances f or any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company ’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled. 9.2. The Company shall not be liable under any circumstances f or any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job not complete due to the lack of hot water or electricity 2. Third party entering or present at the Client’s premises during the cleaning process; 9.3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative. Any damages worth £100.00 or less. 10. Supplementary Terms 10.1. If the Client requests key s to be collected by the Company’s operatives from a third party ’s address then a £5.00 charge will apply . The charge will cover only the pick up of keys. If said key s need to be returned back to the third party ’s address or any other address additional charge of £5.00 will apply. 10.2. The Company , reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes. 10.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change. 10.4. If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property. 10.5. The Client understands that the price he has been quoted may vary according to condition of property and room sizes etc. 10.6. The Company shall endeavour to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit, and will inform the Client prior to the visit. 10.7. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore the Company advises the Client to ask f or our specialist cleaning services: Builders Cleaning or Event Cleaning. 10.8. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks. 10.9. All fragile and highly breakable items must be secured or removed. 10.10. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party. 11. Our Guarantee 11.1. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises, that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s operative will come back to the Client’s premises and re-clean those areas free of charge. Always being within the cleaning standards that we offer and without taking advantage of said term to take advantage of it with extra visits. Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken.